Businesses today want to gain more from their online applications! They are challenged with narrowing the gap between managing IT cost-efficiently while delivering high-quality customer service and user experience.
However, many IT issues are identified by end users who experience and report them rather than by existing management solutions. As a result, business and application owners seeking business productivity improvements need better insight into the business transactions performed by users.
UXinsight captures all transactions and replays bottlenecks customers experienced. This is like looking over the shoulder of your customer while performing online transactions!
What caused a transaction to fail? Was it a (web) service, the network, or a server that wasn't able to process a request? Or, did anyone just enter wrong information? And if so, what exactly was entered?
UXinsight is based on Network Protocol Analysis, an innovative, non intrusive technology and can be applied for traditional as well as SOA and AJAX enabled applications. It’s an of the shelf solution. Configuration, implementation and training can be done in just two days.
On June 21st, 2007 Forrester Research published the Forrester Wave on Apliance Based End User Experience Monitoring.
The Wave report states: “Moniforce offers a world-class suite of Web application management solutions. The company's appliance based end user experience monitoring solution webProbe, forms a key element in managing service levels and supporting mission-critical Web applications.”
