Customer Support relief

Relief pressure on your customer support desk

In the ideal situation, your website would provide your customers with all information they are looking for, performance would be excellent, and service happy customers.

Your Service Desk staff could retire and you could save on costs. Unfortunately, this will probably remain a utopia. Forrester Research shows that 74% of problem alerts come from end users complaining to the Service Desk. And then it takes six calls to solve these problems. Have a quick look at the interview with analist Peter O'Neill about this research.*

Knowing exactly why customers call in, and what they’ve experienced, helps you to resolve issues more quickly, and increase customer satisfaction. And, of course, allows you to improve your website to avoid other customers being confronted with the same issues.

UXinsight, exactly your solution!

UXinsight is a real-user monitoring solution that enables your Service Desk staff to immediately identify customer-facing errors and its causes. Actionable user experience information, like replay of all captured details, allows you to act quickly, and maximize customer satisfaction. Furthermore, improving your performance will instantly reduce the number of calls. A direct cost saving!

* Peter O’Neill, Principal Analist Forrester Research