Application Performance

There’s a lot happening in the modern telecommunication industry, and application reliability is of extreme importance because it influences the complete service range.

When the website of a Telco is unavailable, clients directly link this to the quality of, and possible effects on, their own internet connections at home.
Retailers and phone shops use the Telco’s extranet to order subscriptions for their customers, and cannot be confronted with bad performing applications.
Many Telco’s are changing their traditional support applications to modern Web-based ones. Often built in a SOA environment. This means they need to know how these applications react to heavy (simultaneous) use.
Modern Telco’s have agreed to specific process or client-based SLAs, but don’t know what tool they should use to monitor if the meet them.

UXinsight, performance monitoring based on real-user experience

UXinsight supplies you with full visibility of the application flow, while incorporating response time, quality of service, and proof of delivery aspects. All based on real-user experience. What caused a transaction to fail? Was it a (Web) service, the network, or a server that wasn't able to process a request? Or, did anyone just enter wrong information? And if so, what exactly was entered?
You can set your SLAs based on real-user experience data, instead of technical limits. You have instant access to all captured details of every single action so you can immediately find out why your online users succeed or fail in using your online services.

Application Performance