Application performance

Application Reliability

Marketing starting up new advertising campaigns, holiday season coming up, vacation allowances being paid out - just a few of the well-known issues causing peak traffic on your website.

You need to be sure that in these periods, your applications will also hold, customers can finish their transactions, and don’t change to competitors because your website isn’t open for business.
With retail sites becoming more and more complicated architectures of different applications, a problem with the performance of just one application can have immediate effects on the reliability of your complete website and prevent your customers from buying.

Application errors - reported by online customers instead of traditional monitoring tools

Research shows that as much as 74% of application errors are reported by online customers instead of traditional monitoring tools. (Check out what Peter O’Neill, Principal Analyst of Forrester Research, says about this) Professional IT departments want to be in aware of applications problems before their customers start complaining! Because in a branch as transparent and competitive as retail, you cannot afford loosing clients because of performance issues.

UXinsight is your solution!

UXinsight shows you exactly what your customers experienced. What caused a transaction to fail? Was it a (Web) service, the network, or a server that wasn't able to process a request? Or, did someone just enter wrong information?
You can set your SLAs based on real-user experience data instead of technical limits. UXinsight notifies when KPIs and SLAs are not met, so any application problems are detected in advance. The drill-down functionality enables the Support Desk to immediately detect what’s the cause of a performance issue or a customer dispute.