Customer self-service

Most insurance companies supply their customers with a user name

and password to submit their claims online, check on the status of these claims, or enter changes in their personal data.

This way, they combine excellent customer service while making savings on paper work and staff. But it also means that their websites need to be 100% secure environments. Privacy is extremely important and personal data needs to be protected from the eyes of others.

Therefore, you need to be able to quickly identify and solve any issues affecting customer satisfaction and trust. This can only be done if you have the complete and exact customer experience in front of you.

UXinsight

With UXinsight, you can do a complete visual replay of what a customer viewed on your website, and which actions they performed on each page. This 100% visibility in the experiences of your online users enables you to effectively respond to any issue affecting customer service.