Application performance

Application Performance

Being insured for medical expenses, liability, fire, and theft is part of life.

Clients see this as high expenses and, therefore, demand and expect top service when needed. A smooth client service process provides a secure feeling. Claim and refund handling do make the difference!

Online claim and refund processes have become a crucial part of the service of an insurer. This means that application reliability is key. When website performance or availability issues withhold your clients or intermediaries to effectively enter their claims in your system, this immediately effects customer satisfaction.

Does peak traffic influence your website performance?

Because invoices are usually sent and received at month end, this service experiences vast peak traffic. With one out of six customers actually complaining to your Service Desk, and only 26% of performance problems being reported by your current systems, that could mean a growing number of unsatisfied customers. This means a challenge to many IT operations. Especially since the introduction of loosely coupled SOA applications is taking over traditional architecture.

UXinsight gives you grip on your applications

UXinsight supplies you with full visibility of the application flow, while incorporating response time, quality of service, and proof of delivery aspects. All based on real-user experience. It’s like looking over the shoulder of your customer while submitting a claim. What caused a transaction to fail? Was it a (Web) service, the network, or a server that wasn't able to process a request? Or, did someone just enter wrong information? And if so, what exactly was entered?