Customer Self-service

Deliver the highest possible online service to your customers

Websites of public institutions are an essential source of information.

Most of them offer each citizen the possibility to view and change personal data online. Entering this ‘my details’ secure part of the site is done using a password and a login code. In more and more countries, this login code is a general digital identity that can be used for all e-government services.

Personal data being accessible online means high involvement from citizens. They want to be sure that their data are secure, cannot be viewed by just anyone, and changes will be processed adequately.
This leaves you as a public institution with a very high responsibility. If something goes wrong, you have to be able to immediately identify and solve it. You want to know if this affects only one user, or all of them. However, research shows that many online issues aren’t detected until after a long time.

UXinsight

Use UXinsight and get 100% visibility in the experiences of your online users. It gives you instant access to all captured details of every single interaction. UXinsight alerts immediately on any issues affecting user satisfaction or obstacles preventing them to carry out what’s on their mind.