Application Performance

Application Performance

For some time now, the Internet has become one of the most common means of communication between public services and their citizens.

Tax forms need to be submitted by internet, citizens applying for a social security benefit do this online, informing the municipality about a change of address can be done online, and so on. Public services themselves also use internet and intranet applications to supply each other with the necessary information to be able to serve their own ‘customers’.

High requirements to website performance

Governments require their departments to deliver the highest quality of service to their citizens; simply because poor performance leads to a feeling of distrust. Is one’s tax money spent correctly? This makes reliable applications key and a good monitoring tool essential.
For example, the IRS cannot take the risk that a tax payer sees a message on their computer screen stating their form cannot be submitted due to too many simultaneous users or errors in the web form itself. More and more public bodies realize that the only way to meet the high Government demands is to know how real users experience their online services.

UXinsight, real-user application monitoring

UXinsight gives you full insight in the performance and availability of your Web applications. Including, of course, in e-government often used SOA environments. You can base your SLAs and KPIs on real-user experience. You have instant access to all captured details of every single action, so you can immediately find out why your online users succeed or fail in using your online services. All is captured and stored in your own database. Enabling you to prove delivery.