Support desk relief

Any changes to your online applications may have effects on your users.

Even though you’ve tested them, usually you’re not 100% sure how your end users will experience them.

If you have insight into which customers are using a specific application, you can warn them in advance. And, by this, relief the pressure on your Support Desk.

The same goes for users of internal CRM applications. If you were able to look over their shoulders when using the CRM, you would know in advance what problems they encounter, how many users are confronted, and so on. Being able to act before your customers start complaining would naturally decrease the pressure on your Support Desk, and saves you on costs.

Real-User monitoring with UXinsight

UXinsight is a real-user monitoring solution that enables your Service Desk staff to immediately identify customer-facing errors and their causes. Actionable user experience information, such as replay of all captured details and bottlenecks, allows you to act pro-active, maximize customer satisfaction, minimize costs of customer service, and increase results!