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Application performance

Application performance


Application Performance in online banking

The online channel is rapidly becoming one of the most important means of communication for financial institutions.

The Internet is used in servicing clients for online banking, placing trades, applying for mortgages, and so on. Intranet to communicate with local branch offices. In both these environments, applications need to be 100% reliable, website performance has to be excellent, and availability 100%.

Your application performance nightmare?

A situation that you absolutely want to avoid, is installing a new Web-based application for a bank with many local offices spread over the country, and discover that it’s not performing. A major Dutch bank had this problem. It resulted in local bank offices having to close their doors because they couldn’t help their customers. The bank couldn’t re-install the old application, but the new application didn’t do the job. Going on and off for no reason. At least, the reason couldn’t be chased by traditional application monitoring tools, as they couldn’t show what the end users experienced.

Excellent application performance is essential for your online services

Reliability in online banking is one of the most essential services to your clients. They need to be able to perform all desired transactions at any time they want. You never want them to see functional error messages like ‘sorry, the system is busy, please come back later’. But, how do know for sure what they see on their screen?

UXinsight, performance monitoring based on real-user experience

UXinsight supplies you with full visibility of the application flow, while incorporating response time, quality of service, and proof of delivery aspects. All based on real-user experience. This is like looking over the shoulder of your customer while transferring money from their accounts.

With UXinsight you know what caused a transaction to fail:

  • A (Web) service;
  • The network;
  • A server that wasn't able to process a request;
  • Or, did someone just enter wrong information? And if so, what exactly was entered?

You can set your SLAs based on real-user experience data instead of technical limits. You have instant access to all captured details for every single action so you can immediately find out why your online users succeed or fail in using your online services.