UXinsight solution fit

Optimal application performance drives business-critical processes If your sales force is highly dependent on your CRM, or when your distribution channel depends on your intra- or extranet for accurate delivery of goods, you cannot afford poor performance. Partners, employees, and customers will turn their backs when they cannot perform tasks, order goods, or delivery is slow. UXinsight allows you to identify bottlenecks and alerts you in case of incidents. Increase conversion rates and revenues from e-business initiatives When statistics show increased volume of visitors, but conversion numbers are off, you would like to know why conversions are not reached. As an e-business manager you need to see what’s happening. UXinsight allows you to look over their shoulder.

Support desk relief

Customer complaints can be vague in description. Therefore, a factual replay of what happened could take up much of your resources. UXinsight allows you to improve customer satisfaction by accessing an immediate visual replay of the poor performance pages experienced by that specific user.

Customer self-service

Most companies supply their customers with a user name and password to submit their service online, check on the status of orders, or enter changes in their personal data. This way, they combine excellent customer service while making savings on paper work and staff. Therefore, you need to be able to quickly identify and solve any issues affecting customer satisfaction and trust. UXinsight provides you with these capabilities.

Corporate image

The product portfolio companies offer often looks quite the same to the customer. This means that you have to compete on costs, service, and, very importantly, corporate image. To create the desired image you probably invest a lot in advertising, sponsoring, and so on. However, experience shows that simple issues can create major media attention and very bad publicity. Of course, this also goes for your online services.