Today’s businesses depend on the web to reach out to customers, partners and employees. The browser has become the platform to increase revenue and to execute key business transactions. Web applications are today the preferred channel for companies to create a self-service model and for integrating business operations.
Today’s web applications are complex. They cut right through application stacks, web services, infrastructures, and network segments. Service Level Agreements are put in place to make sure that every component contributes to a good user experience. The bad news is that this doesn’t add-up. While every component may show ‘all thumbs up’, business transactions are lost and users are getting frustrated.
“Real life experience shows: 74% of problem alerts come from end users complaining to the service desk about performance problems, not from monitoring infrastructure components!” Jean-Pierre Garbani. Forrester Research 2004 | Flash overview of |
UXinsight is based on Network Protocol Analyses (NPA), our cutting edge, non-intrusive technology, and can be applied to traditional as well as SOA- and AJAX-enabled applications. The picture shows how the data is collected.
On June 21st, 2007 Forrester Research published the Forrester Wave on Apliance Based End User Experience Monitoring.
The Wave report states: “Moniforce offers a world-class suite of Web application management solutions. The company's appliance based end user experience monitoring solution webProbe, forms a key element in managing service levels and supporting mission-critical Web applications.”
